Distinguished
Welcome to the Distinguished podcast with Dean Arun Upneja of Boston University School of Hospitality Administration.
We skip the small talk and get right into the top-of-mind topics in the world of hospitality, including and certainly not limited to inflation; recruiting and retaining talent; the need to increase diversity, equity, and inclusion; wellness and wellbeing of our team and our guests; climate action; and the impact of robotics and a.i. on the future of Hospitality. And that’s just to name a few.
On this show, you’ll hear from executives, general managers, founders, and investors who live and breathe Hospitality. The “distinguished” guests on this podcast represent all areas of our industry from hotels and restaurants to entertainment and sporting venues, travel and tourism, and of course, a favorite pastime for many of us —shopping — because, to put it simply, Hospitality is, at play in most parts of our lives and livelihood.
Distinguished
Xenia and the Art of Luxury Retail with Ian Carter Chairman of Watches of Switzerland Group
The much-coveted Birkin bag or a Ferrari is unattainable for most people. Although these luxury goods may be out of sight price-wise for the majority of consumers, retailers who don’t allow aspirational browsing, are the ones who are out of touch. Subscribing to the idea that Xenia (genuine hospitality) is good for business — for both the browser and buyer alike is the topic of this conversation with Ian Carter, Chairman of Watches of Switzerland Group, the world’s leading retailer of luxury watch brands, and the owner and partner of The Exclusive Automotive Group of Washington DC, dealers of Aston Martin, Bentley, Koenigsegg, and Karma luxury vehicles.
The “Distinguished” podcast is produced by Boston University School of Hospitality Administration.
Host: Arun Upneja, Dean
Producer: Mara Littman, Director of Corporate and Public Relations
Sound Engineer and Editor: Andrew Hallock
Graphic Design: Rachel Hamlin, Marketing Manager
Music: “Airport Lounge" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 4.0 License
http://creativecommons.org/licenses/by/4.0
